Online Store Policy

STORE POLICY

Returns

All sales are final. NIGHTSHIFT does not accept returns or exchanges for change of mind, sizing, or preference.

If you receive a damaged item or the wrong product, contact us at hello@nightshiftus.com within 7 days of your delivery date. Include your name, order number, and a photo of the issue. Items must be unused, unwashed, in original packaging, and with all original tags attached. We reserve the right to refuse claims that do not meet these conditions.

For sanitary reasons, socks, headwear, and face coverings are final sale and cannot be returned or exchanged under any circumstances.

Discounted and sale items are final sale. No exceptions.

We reserve the right to cancel and refund any order flagged as potentially fraudulent by our payment processor.

Shipping - Domestic (United States)

Orders are processed within 2–3 business days, excluding weekends and holidays. Shipping typically takes an additional 3–7 business days depending on your location and selected carrier. You will receive a tracking confirmation by email once your order ships.

NIGHTSHIFT is not responsible for delays caused by carriers or customs.

Shipping - International

We ship internationally. International customers are responsible for all shipping costs, import duties, customs fees, and applicable taxes charged by their country. These charges are not included in your order total and are collected by your local customs authority at the time of delivery.

NIGHTSHIFT is not responsible for delays, seizures, or additional fees imposed by customs. If a package is refused or undeliverable and returned to us, we will issue a refund for the item cost only - original shipping fees are non-refundable.

Order Issues

For any order-related questions, contact us at hello@nightshiftus.com with your name and order number. We respond within 2–3 business days.